Courier & Logistics ยท Dublin
Relay Express
A national same-day courier, rebuilt around the two things customers actually come for: a price and a collection, with the site wired into their live quoting and booking portals.
In short
Mizen Studio delivered Website redesign & portal integration for Relay Express, a Courier & Logistics business in Dublin. The work covered full website redesign, end to end, integration with the existing quoting portal and booking portal surfaced from every service page.
The business
Overview.
Relay Express is a Dublin-based courier running same-day delivery across the city, a nationwide service and international shipping through the major carrier networks, with a mixed fleet that goes up to tail-lift deliveries for oversized freight. It is a 24/7 operation where the promise is simple and unforgiving: the thing arrives, today.
The operation already had the systems it needed. Quoting and booking both ran on live portals the business depends on. What sat in front of them was a website that did not carry the standard of the service, and a handover into those tools that was the weakest point in the whole journey.
The challenge
What we were solving.
Nothing was broken in the operation. The quoting portal quoted and the booking portal booked. The problem sat upstream: the website in front of them looked older than the business it represented, and a customer who arrived wanting a price had to work to find one. In a market where the competitor is one search away and the decision is made in under a minute, the front door was costing jobs the operation was perfectly capable of delivering.
What we did
The work.
A full redesign of the site around the two live actions a courier customer actually takes, get a price and book a collection, then integration with the existing quoting and booking portals so the customer never feels the seam. Nothing that already worked was replatformed, and nobody had to be retrained.
Integration with the existing quoting portal
Booking portal surfaced from every service page
Mobile-first build, where courier enquiries start
In detail
How it came together.
Designed around two actions, not twenty pages
A courier customer wants one of two things: a price, or a collection booked. Everything else is reassurance. So the site was structured around those two actions and the paths to them were made unmissable, from the hero, from the header, and from the foot of every service page. Nothing competes with them.
The portals kept, the joins rebuilt
The existing quoting and booking systems were left exactly where they were. What changed was the handover into them: the quote request feeds their quoting portal so an enquiry arrives as a real job rather than an email to rekey, and the customer portal is reached from the site without a second login or a jarring change of brand.
A page for each way people search
Dublin couriers, nationwide, international, tail lift and tracking each got their own page rather than sharing one services list. Someone searching for a tail-lift delivery in Dublin is not the same customer as someone shipping a pallet to Germany, and the site now answers each of them directly.
Built for the phone first
Courier enquiries start on a phone, usually while the sender is standing over the thing that needs to move. The phone layout was designed first rather than shrunk down from the desktop, with tap-to-call in the header and the quote and booking actions always within reach.
In short
About this project
What did Mizen Studio do for Relay Express?
Website redesign & portal integration. A national same-day courier, rebuilt around the two things customers actually come for: a price and a collection, with the site wired into their live quoting and booking portals.
- Full website redesign, end to end
- Integration with the existing quoting portal
- Booking portal surfaced from every service page
- Mobile-first build, where courier enquiries start
What kind of business is Relay Express?
Relay Express is a courier & logistics business in Dublin. A national same-day courier, rebuilt around the two things customers actually come for: a price and a collection, with the site wired into their live quoting and booking portals.
Start a project
Tell us what you are trying to do.
Every enquiry gets a straight answer within one working day: whether we can help, what it would take, and roughly what it would cost. No pitch deck, and no discovery call to book a discovery call.
- A reply within one working day
- Fixed price, agreed in writing
- No obligation, and no hard sell